Hi there,
I'm wondering if anybody knows the complete steps to send a campaign call that has been answered by a clients voicemail to an IVR port so that the call triggers an Application that will then leave a pre-recorded message stating the reasons for the call.
For clarity please consider the following:
- Dialler calls dials contact from the list.
- CPA recognises that an answering machine has answered the call.
- Instead of dropping the call the dialler sends a SIP Refer message telling the GW to send the call to a DN that corresponds to a RP that is a trigger to start an application that solely plays the recorded message after which it ends the call.
I have gathered that in the campaign I have to set the Answering Machine Treatment setting to IVR but get a little bit lost after this point as I have to then create CSQ's, groups etc, etc. So it's the latter I really need help with.
Thanks
