Level 1
Level 1
Member since ‎03-20-2012

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  • 17 Posts
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I have a queue that due to some business decisions is being overloaded. In order to alleviate this overload, our parent organization has offered to supplement our staff however they lie outside our phone system. I have a PSTN number that goes directl...
So I setup some monitoring tools to monitor the partitions on my CUCMs. Unfortunately I've come to the realization that the partitions I am monitoring are not the ones I should be super concerned about. Through SNMP I am able to pull statistics on di...
I have a need to try and figure out resource skilling. I need to know what skill a user had at a particular time. We relinquished agent skilling to the Call Center and the queues are behaving strangely. We believe this is because the agents are getti...
I have a monthly conference that occurs with a parent organization. They basically use a tin can and a string and somehow initiate a conference call to our Expressway-E server using H.323 which I then have configured to forward to an sx10. This is an...
I have configured LDAP authentication through Microsoft Active Directory for the UCSM system. It's been working well. I went to configure LDAPs for secure authentication with my LDAP servers today and I received the pop up message: "Warning: Port 636...
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Member Since ‎03-20-2012 06:46 AM
Date Last Visited ‎03-01-2019 02:02 AM
Posts 17
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