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I am attempting to write some scripts in C# that will take advantage of the UCCE 11.6 Rest API. In particular, I am looking to do bulk agent creation. I am able to successfully connect to the remote server where UCCE lives, but when I try to send a ...
I am attempting to set up a dashboard within CUIC 11.6 that when an agent logs in, they are able to see their own phone statistics. Is this possible to set up? I do not want the agents to be able to view others statistics.
I am wondering whether I could add a "actual call duration" column to the Team Performance module. Currently the Team Performance only shows the duration of the current state so if an agent is on a 50 minute call, it won't show that if they have pla...
I am attempting to expand the Finesse team performance table; When I have more than 10 users logged in, the table requires you to scroll, even though the gadget has more than enough space.
I went into the administrator panel and added '?maxRows=20'...
Hello,After the update this weekend, It appears that within the UCCE Sandbox, the Finesse icon only shows SSH access, rather than admin or agent access. Am I missing something?
Removed the "/create" from after the bulkjob. I now receive "BadRequest". I'm assuming my payload is not formatted correctly. Is there a portion of the API guide in regards to how to format the payload?
Jacob,I have been using the PCCE Sandbox, and specifically I have been using the Finesse module specifically.The steps I've been taking when starting up the sandbox are:Reserve the PCCE SandboxOnce the sandbox has started up, I log in to the private ...
I started up a new instance today, and I still have the same issue. The save buttons are grayed out until something is put in the blank spots, even if the required star isn't next to the field.
Jacob,Last week, when I would log in to the Finesse Admin panel, these settings would set themselves; I wouldn't have anything to do with them. Now starting this week, when I start a new Finesse instance, I am greeted with the original attached scre...
