Hi All, Just to update,   Earlier I recorded in English (United States, option 2), when I try to record a greeting in English (United Kingdom, option 9) it works and the sytem playes the correct personal recording message (Alternate greeting). In the server's system settings -> general configuration, system default language (&TTS language) is set to English (UK), Recording Format is g.711 mu-law. Now again I tried overwriting the Alternate greeting in different language but still only the English (UK) greeting is played.  I tried changing language setting in the Edit User Basics page and in the Alternate greeting's page but it doesn't help. But when I test it in media master I can hear all the recorded greetings based on the language is selected.  So does it confirm it is due to codec issue? Regards, Durai ... View more

Hi Rob, Yes,  after logged in I can hear like my current greeting is "Alternate" greeting (with personal recording). Regards, Durai ... View more

Hi David, Thank you for the update. It is via Phone; As it is part of our client network, first i dialled the VM pilot number (PSTN number) then entered to VM box and recorded the greeting (alternate greeting). I am checking this by dialing the DN (DID) number which has CFWDAll set to VM. will go through the document and check if any codec issue. ... View more

Hi Rob, Yes, it is enabled with no end date and time,  I also tested altering After greeting (Call Action -> Hangup/Restart greeting/Take message) options, i can conrim the alternate greeting is invoked during voice mail.  But no personal recorded message. Regards, Durai ... View more