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- About Matthew S
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Member since
11-01-2017
42
Posts
15
Helpful
0
Solutions
Created by
Matthew S
in Other Collaboration Subjects
in Other Collaboration Subjects
12-18-2018
07:31 AM
12-18-2018
07:31 AM
That's too bad... But hopefully it works out I've used a lot of them for my configurations.
... View more
Created by
Matthew S
in Other Collaboration Subjects
in Other Collaboration Subjects
12-18-2018
06:02 AM
12-18-2018
06:02 AM
Hey all, wasn't sure where to ask this question but I've been looking at Jamie Valencias collaboration videos were all removed from youtube and was a bit disappointed.
Any one know where they may have been moved to? Maybe a new channel or official Cisco one.
https://www.youtube.com/smargada
Thanks, Matt
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Labels:
Created by
Matthew S
in Contact Center
in Contact Center
10-19-2018
08:42 AM
10-19-2018
08:42 AM
It's calculated based off the time you set under the CSQ in the service level field on CCX Administration. A helpful tool is the "?" in the top right corner of the reporting page. It details what each field means. For the SLA Summary it says " Value that was entered in the Service Level field when the CSQ was set up in Unified CCX Administration. If the service level changes during the report period, the report shows the old and new service level values."
... View more
Created by
Matthew S
in Contact Center
in Contact Center
10-19-2018
08:17 AM
10-19-2018
08:17 AM
When you use "Set Priority" in the script within CCX Editor you can assign it a value of 1 - 10. You can use it to give access to customers who have a more urgent issue or whatever you deem is necessary with it.
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Created by
Matthew S
in Contact Center
in Contact Center
04-25-2018
05:37 AM
04-25-2018
05:37 AM
Here are all the guides I used to complete the exact process you're describing.
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118893-technote-cucm-00.html
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118892-config-cucm-00.html
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/X8-8/Cisco-VCS-SIP-Trunk-to-Unified-CM-Deployment-Guide-CUCM-8-9-10-11-and-X8-8.pdf
https://supportforums.cisco.com/t5/ip-telephony/ask-the-expert-certificate-management-in-cisco-unified/td-p/2806836
You may find asking in the right board will be more helpful.
... View more
Created by
Matthew S
in Cisco Bug Discussions
in Cisco Bug Discussions
01-24-2018
08:14 AM
01-24-2018
08:14 AM
Having the same problem right now as Greg. The uninstall of KB3186539 is still throwing errors.
... View more
01-16-2018
06:31 AM
I have a general question about the SSO procedures using the Identity Service Management within UCCX 11.5. The sp.xml file that I download to exchange with my IdP contains a self signed certificate from UCCX.
I have a DigiCert signed certificate for UCCX Tomcat in general and my AD/IdP admin is under the impression that we have to use that certificate for the exchange.
Just following the below guide yields nothing about Tomcat or using a CA Signed Certificate so I was just wondering if anyone with more knowledge could chime in with their experience or if it is possible to use a CA Signed Certificate.
Thanks
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200612-Configure-the-Identity-Provider-for-UCCX.html
... View more
Labels:
11-03-2017
12:04 PM
Hey Deepak,
This was a great write up that I followed completely and got it working almost 100%. There's a weird issue I'm seeing though which I'm wondering if you have any information on.
The supervisor can Silent Monitor on an 8851 no problem but when I switch their IPCC Extension and RmCm controlled device to an IP Communicator they cannot hear anything, just dead air.
Then I did something for an experiment that I know is wrong but wanted to see if it would work by adding the IPCC extension to the 8851 even though it wasn't the RmCm controlled device and if the Supervisor puts the Monitor on hold on the IP Communicator then retrieve it from the 8851 they can hear it just fine.
Any thoughts on this issue?
Thanks,
Matt
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Created by
Matthew S
in Other Collaboration Subjects
12-18-2018
12-18-2018
That's too bad... But hopefully it works out I've used a lot of them for
my configurations.
Created by
Matthew S
in Other Collaboration Subjects
12-18-2018
12-18-2018
Hey all, wasn't sure where to ask this question but I've been looking at
Jamie Valencias collaborati...
Created by
Matthew S
in Collaboration Applications
11-02-2018
11-02-2018
Just wanted to follow up and see if you know where the actual
certificate is stored on a computer?
10-30-2018
Hello I've been trying to figure out some credential roaming and I can't
seem to find where the CAPF...
Created by
Matthew S
in Collaboration Applications
10-29-2018
10-29-2018
Thanks, I'm going to look into this one.
Created by
Matthew S
in Collaboration Applications
10-25-2018
10-25-2018
I'm trying to figure out if it is possible to have multiple Jabber for
Windows devices for a single ...
Created by
Matthew S
in Contact Center
10-19-2018
10-19-2018
It's calculated based off the time you set under the CSQ in the service
level field on CCX Administr...
Created by
Matthew S
in Contact Center
10-19-2018
10-19-2018
When you use "Set Priority" in the script within CCX Editor you can
assign it a value of 1 - 10. You...
Created by
Matthew S
in Collaboration Applications
10-17-2018
10-17-2018
I have the same functionality where it shows unknown for any of the
other nodes. Not sure if it's "w...
Created by
Matthew S
in Collaboration Applications
10-03-2018
10-03-2018
I think the problem that I found was was just an order issue where the
Jabber would be logged in and...
Created by
Matthew S
in Collaboration Applications
10-02-2018
10-02-2018
Hey all, I've started to roll out Jabber for Windows/MAC to replace the
IP Communicator and was wond...
Created by
Matthew S
in Collaboration Applications
09-14-2018
09-14-2018
Does anyone know if there is a way to edit the text size for Jabber for
Android/Apple? I have found ...
Created by
Matthew S
in Unified Communications Infrastructure
08-27-2018
08-27-2018
Hello all, I'm beginning the process integrating an IM&P cluster into my
main 11.5 CUCM cluster. I'm...
Public Statistics
| Date Registered | 11-01-2017 12:40 PM |
| Date Last Visited | 12-25-2018 06:55 AM |
| Total Messages Posted | 42 |
| Total Helpful Votes Received | 15 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 25 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
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