Hi Guys The callmanager time and the ip phone time are not in sync. How do i do this?

Hi guysi have this problem with our contact center Agents. They keeping switching to Reserved and Not Ready State and because of this calls to the Agents often get dropped or remain on queue. Any help on this will be appreciated.Sunny

Hi Great Guys, My webview reporting page is blank. It does not show any data.This application is installed on the same machine as the distributor AW.The relevant databases are in place but the webview reporting page does not show any data when open. ...

Contact Center Agent using ip phone 7971G cannot login to CTI OS 7.0.0 Agent Desktop .The system returns the error message below in an attempt to login:IPCC Error (12005) Login could not be performed- Possible causes are: 1. invalid instrument2. med...

One of our contact center Agents cannot login to the Agent Desktop.She is using Cisco ip Phone 7971G.She can login using ip phone 7961G. Other Agents in the contact center can login without problems though they are all using 7961G model.Is this a co...