i have this problem with our contact center Agents. They keeping switching to Reserved and Not Ready State and because of this calls to the Agents often get dropped or remain on queue. Any help on this will be appreciated.
You need to check that your jtapi versions match on CRS and on CM. I believe if you go to start, programs, there is a version checker, or jtapi update tool. Run that to see if they match, but then cancel. If they dont match then it will udpate, which will cause an outage.