Contact Center Agents go to "Reserved" Then "Not Ready" State

[sundayokpala]

Hi guys

i have this problem with our contact center Agents. They keeping switching to Reserved and Not Ready State and because of this calls to the Agents often get dropped or remain on queue. Any help on this will be appreciated.

Sunny

[david.macias]

Did you create a device target for the agent's phone?

david

[stephane.bordenave]

Hi,

check the Calling Search Space of your CTI Ports. They have to reach the agent's Partition.

Regards,

Stephane.

[jalsman]

You need to check that your jtapi versions match on CRS and on CM. I believe if you go to start, programs, there is a version checker, or jtapi update tool. Run that to see if they match, but then cancel. If they dont match then it will udpate, which will cause an outage.