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This is a Consolidated Outbound Call Report for CUIC 9.0 that is being made available to the developer.cisco.com community. It will not work in earlier versions as it will not import. Below is the developers note included as help in the report.When i...
These are a set of 3 Configuration Reports and 5 Drilldowns used as part of these Configuration Reports for CUIC 10.5 that are being made available to the developer.cisco.com community. They will not work in earlier versions as they do not import. Be...
EDIT: Based on user input we have now included a set of Daily Wrap Up Reports which report on summarized daily values. Additionally, a Wrap Up Code Count field is now included in the Agent, Call Type, Campaign, and Skill Group Wrap Up Reports. This f...
Hey Robert,So I've looked into this a bit more. Unfortunately, any sort of join with agent data is going to be next to impossible to get right. An agent can be involved with a number of different call types throughout the day, and even during an inte...
Hey Robert, I figured out your problem. Because you are joining AI, ASGI, and CTSG in the same query where you have yet to start using group bys, you are still joining AI's log in time to every skill group, meaning you're going to have high values. T...
Hi Robert,You're using ASGI to calculate logged on time instead of AI. ASGI has a logged on time for each skill group an agent is involved in so you'll have excessively high values for each agent. That said, with a Call Type report you are still like...
Hey Robert,Took a second look at this today and found your issue. What you didn't highlight was that you added SkillTargetID= ASGI.SkillTargetID to the CTSG Select statement and Group By.(SELECTDateTime= Call_Type_SG_Interval.DateTime,SkillTargetID= ...
Hey Robert,Just an fyi I'm not going to have good access to my email for the weekend so I may be slow in responding to work this out. The first thing I notice is that you are joining AED on two different values for two different tables in the left ou...
