Currently experiencing an intermittent issue where calling an 8841 Cisco IP phone, either internal call or external call, will sometimes cause ring back after the call is disconnected.  If we make a call from an external phone to internal DID and a u...

Anyone know of any good examples of using the REST element via POST and then retrieving the response status and response body for further IVR Treatement? Thanks,

Hello, we are looking to introduce IVR deflect into our contact center environment and one question that came up was if we have a way to determine if the caller originated from a landline or mobile device so that we can decide if the call will be all...

Currently testing out Jabber 14.1.3 with CUCM 12.5.We are running into an issue with conferencing calls with Jabber.  Direct transfers work just fine but conferencing causes the call to fail.  If I check MTP required on the Jabber phone in CUCM the c...

I'm just wondering if there is a requirement to apply the OVA to the VM for windows boxes for PCCE installs.  I know each component has a specific OVA but can we just set the VM settings ourselves or is the use of the OVA actually required.   Does it...