Our SAML certificate is about to expire and would like to understand the process for the AD side of the house.  I know that I have to login to the PCCE IDS and regenerate the SAML Certificate.After that I can download the Metadata file, and it comes ...

Looking to see if anyone has come across any issues when installing CVP ES21 patch.  We are running 12.6.2 and the latest patch is ES18.

Currently experiencing an intermittent issue where calling an 8841 Cisco IP phone, either internal call or external call, will sometimes cause ring back after the call is disconnected.  If we make a call from an external phone to internal DID and a u...

Anyone know of any good examples of using the REST element via POST and then retrieving the response status and response body for further IVR Treatement? Thanks,

Hello, we are looking to introduce IVR deflect into our contact center environment and one question that came up was if we have a way to determine if the caller originated from a landline or mobile device so that we can decide if the call will be all...