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- About ymorkotun
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Member since
08-12-2015
9
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Created by
ymorkotun
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
12-10-2017
03:49 AM
12-10-2017
03:49 AM
Hello everyone!
Could you tell me if I can give smartnet service access to customer users via SNTC portal or Cisco Service Access Management. I want users to be able to download ios software, open TAC cases and so on.
I assigned customer user and customer admin roles to some user, but this user hasn't been able to download software so far.
... View more
- Tags:
- Portal User Access
Labels:
Re: ringback silent when calling the ag...
in Contact Center
11-10-2017
05:40 PM
11-10-2017
05:40 PM
I solved my problem with ring back MOH.
In my case, when I added MoH audio file to the CUCM this file didn't appear in my subscriber CUCM (which my CTIports was registered with). That's why nothing worked! When I added MoH file to the subscriber CUCM and set network MoH in call control group UCCX, MoH became to work.
And don't forget to reset CTIports in the CUCM after any change!
... View more
11-10-2017
12:45 AM
And you can add your file in Announcement via Media Resources --> Announcement --> Upload File and choose this announcement as periodic Announcement
... View more
11-10-2017
12:18 AM
I have the same problem too!
Just for experiment I tried to set "Network Hold MOH" on the CTI Line instead of device info and in the MOH audio source settings I set Initial and Periodic Announcements to ZipTone. When I called I heard ZipTone instead of wav audio file.
... View more
03-27-2017
12:22 AM
Hello!
I have setup like this
CUCM --- sip --- CUBE ---sip --- ITSP
and my provider wants me to send "calling party category" element of ISUP in SIP trunk. Cisco TAC said I should configure GTD encapsulation on CUCM and send it towards CUBE and then towards provider.
But I see only qsig tunnel on the CUCM. I've no idea how to update qsig encapsulation to GTD on the CUCM or on the CUBE and how to send "calling party category" in GTD.
Could you help me with any advice?
... View more
Labels:
03-20-2016
06:49 PM
Thanks for your comment Marvin,
But I can't change sevirity of alarm like ineterface or device availability in interface or device health policies. Where can I check sevirity of this policies?
... View more
Created by
ymorkotun
in Network Management
in Network Management
03-17-2016
05:57 PM
03-17-2016
05:57 PM
Hi!
I have configured user defined group of my devices where routers and core switches are included.
Does anybody know if I can configure PI 3.0 sent email notification for events only from this group?
For example it is availability of devices.
... View more
Labels:
03-16-2016
10:26 PM
Hi!
Does anybody know if I can configure email notification only limited group of my devices?
For example, I want PI to sent email of switch down event of switches only which are a part of the user defined group.
... View more
Created by
ymorkotun
in Smart Net Total Care Portal and Collector Discussions
12-10-2017
12-10-2017
Hello everyone! Could you tell me if I can give smartnet service access
to customer users via SNTC p...
Created by
ymorkotun
in Contact Center
11-10-2017
11-10-2017
I solved my problem with ring back MOH. In my case, when I added MoH
audio file to the CUCM this fil...
11-10-2017
And you can add your file in Announcement via Media Resources -->
Announcement --> Upload File and c...
11-10-2017
I have the same problem too! Just for experiment I tried to set "Network
Hold MOH" on the CTI Line i...
03-27-2017
Hello! I have setup like this CUCM --- sip --- CUBE ---sip --- ITSP and
my provider wants me to send...
Created by
ymorkotun
in TelePresence and Video Infrastructure
11-06-2016
11-06-2016
Hello! Could anybody help me. I can't find out how to disable PiP in
conference mode on the 9971 and...
03-20-2016
Thanks for your comment Marvin, But I can't change sevirity of alarm
like ineterface or device avail...
03-17-2016
Hi! I have configured user defined group of my devices where routers and
core switches are included....
Public Statistics
| Date Registered | 08-12-2015 06:20 PM |
| Date Last Visited | 05-12-2018 04:21 PM |
| Total Messages Posted | 9 |
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