Register NOW For Customer Care Sessions at Cisco Live 2017 Gain in-depth knowledge and insight into Customer Care technology by taking part in a host of educational activities focused all on Cisco Customer Care solutions at Cisco Live 2017 in Las Vegas, NV from June 25-29. Click here for an overview of the Customer Care Sessions Hear what Chris Botting, GM Customer Care BU has to say about this year's amazing event! Watch this video to find out what's on tap at this year's Cisco Live event. At-A-Glance -- Customer Care Cisco Live Sessions Click here to see the full list of Customer Care sessions ... View more

This video series focused on Cisco Unified Contact Center Express version 11.5 consist of individual, short demonstrations that highlight CCX v11.5 specific feature/functionality from both the agent and supervisor view. The goal is to provide you with deeper insight on features and present them in a functional way. We encourage you to watch the entire series, however you can just view specific videos based on your needs. Let us know what you think about the series by leaving a comment. And please share this series to all of your networks. Cisco UCCX Introduction This video introduces the many features and benefit UCCX 11.5 delivers. iframes are not supported by your browser. Cisco UCCX 3rd Party Integrations This video introduces the integration capabilities of UCCX and show how it enables customers to extend the value of their Cisco customer care solution iframes are not supported by your browser. Cisco Agent Desktop to Finesse Transition This video highlights the transition from Cisco Agent Desktop to the Finesse Desktop for UCCX iframes are not supported by your browser. Cisco Work Force Optimization Solution Introduction This video summarize the features and functionality WFO 11.5 Capabilities iframes are not supported by your browser. Cisco Work Force Management Introduction This video introduces the feature functionality that Cisco Work Force Management delivers to UCCX. iframes are not supported by your browser. Cisco Work Force Optimization Analytics This video highlights the many benefits that desktop analytics, text analytics and speech analytics delivers. iframes are not supported by your browser. Cisco Work Force Optimization AQM This video focuses on the Advance Quality Management features within the Cisco Workforce Optimization solution. iframes are not supported by your browser. Cisco Work Force Optimization Reporting This video focuses on the reporting interface of the Cisco Work Force Optimization solution iframes are not supported by your browser. Cisco Context Service This video focused on the features and benefits and how to get started using Context Service. iframes are not supported by your browser. ... View more

We encourage you to take the opportunity to listen to the recording of the January 31st CiscoLive Webinar focused on Cisco Context Service. Vikram Chhabra (Product Manager, CCBU) and Holger Esser (Engineer CCBU) delivered a powerful, knowledge packed session that covered the following: Learn how to enable and use Context Service to deliver seamless customer experiences Focuses on how to use and maximize Context Service to provide a complete view of a customer's journey enabling you to deliver a true omni-channel experience to your customers. Comprehensive step-by step demo on how to use Cisco Contact Center products with Context Service Here is some of the feedback received:      "This session was an excellent? Mix of theory and live demonstration - love it!"      "Great mapping the use case to the live demo"      "Can't get enough knowledge of CS, more, more, more please :-)" Click here to access the recording!! Prerequisites: You must have a good understanding of Cisco Contact Center applications, particularly scripting in CVP or CCX. You also should try review Cisco Live US 2016 session posted here https://www.ciscolive.com/us2016/connect/sessionDetail.ww?SESSION_ID=5480 or review the basics of Context Service data model posted here http://www.cisco.com/go/contextservice. ... View more

Are you ready for Cisco Live 2016? Join us for the opportunity to gain in-depth knowledge and insight into Customer Care technology by taking part in a host of educational activities focused on Cisco Customer Care solutions at Cisco Live 2016 in Las Vegas, NV from July 10-14. Click here to learn more about Customer Collaboration session activities and to register. Video Overview -- Customer Care Sessions We encourage you to watch this video to find out what's on tap at this year's Cisco Live event. At-A-Glance -- Customer Care Cisco Live Sessions Click here to see the full list of Customer Care sessions ... View more

Attached are files that contain Zendesk Java Scripts for Cisco Finesse. These scripts are referenced in the "Integrating Zendesk into Cisco Finesse" White Paper, which will be posted to Cisco.com shortly. Once the white paper is posted the URL to the white paper will be posted to this page. ... View more

Are you ready for Cisco Live 2015? Join us for the opportunity to gain in-depth knowledge and insight into contact center technology by taking part in a host of educational activities focused on Cisco Customer Collaboration solutions at CiscoLive 2015 in San Diego, CA from June 7 – 11. Click here to learn more about Customer Collaboration session activities and to register. Video Overview -- Customer Collaboration Sessions We encourage you to watch this video to find out what's on tap at this year's Cisco Live event. At-A-Glance -- Customer Collaboration Cisco Live Sessions Click here to see the full list of Customer Collaboration sessions ... View more