We encourage you to take the opportunity to listen to the recording of the January 31st CiscoLive Webinar focused on Cisco Context Service. Vikram Chhabra (Product Manager, CCBU) and Holger Esser (Engineer CCBU) delivered a powerful, knowledge packed session that covered the following:
- Learn how to enable and use Context Service to deliver seamless customer experiences
- Focuses on how to use and maximize Context Service to provide a complete view of a customer's journey enabling you to deliver a true omni-channel experience to your customers.
- Comprehensive step-by step demo on how to use Cisco Contact Center products with Context Service
Here is some of the feedback received:
"This session was an excellent? Mix of theory and live demonstration - love it!"
"Great mapping the use case to the live demo"
"Can't get enough knowledge of CS, more, more, more please :-)"
Click here to access the recording!!
Prerequisites: You must have a good understanding of Cisco Contact Center applications, particularly scripting in CVP or CCX. You also should try review Cisco Live US 2016 session posted here https://www.ciscolive.com/us2016/connect/sessionDetail.ww?SESSION_ID=5480 or review the basics of Context Service data model posted here http://www.cisco.com/go/contextservice.
