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We've been having intermittent call quality issues with out users that are using Jabber. The main issue reported is that the agent can't hear the customer, call cutting in and out/sounding robotic. It appears the customer can hear our agents when t...
Having an issue where agents are receiving a call and automatically being pushed into Not Ready-No Reason. They need to manually change back into Read Status to take their next call. Has anyone had similar issues?
Certain supervisors are having issues with the Teamperformance report. With 30 agents logged in the supervisor needs to scroll to the bottom to see which agents are in not ready and follow up. Unfortunatley you can't resize this report/gadget. We'...
Looking to create a report from live data that gives me the total number of agents in ready, not ready, logged in, acw, as well as total number of calls in queue, and longest wait time. I'd like to setup a dashboard to help our supervisors and teaml...
Yeah, knew that was being fixed in 11.5. Any insight about the auto-scroll to the top when scrolling down to check who is in statuses other than ready or talking?
Doesn't look like I have the option to group reports pulling live data. The grouping button is greyed out. Also tried to create some groups and show summary only for historical reports, the summary rows don't contain any data for some reason. If a...
