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jtrue0001
‎08-18-2017
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Member since ‎08-20-2015
8
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Jabber Call Quality

Created by in Collaboration Applications
12-06-2016
12-06-2016
We've been having intermittent call quality issues with out users that are using Jabber. The main is...

Agents forced into Not Ready CCX System version: 10.6.1.11001-31

Created by in Contact Center
02-23-2016
02-23-2016
Having an issue where agents are receiving a call and automatically being pushed into Not Ready-No R...

Re: Teamperformance.jsp Refresh Rate and Auto Scroll to Top

Created by in Contact Center
01-15-2016
01-15-2016
Thanks bmcallis!  I'll point our voice guy to that url.

Re: Teamperformance.jsp Refresh Rate and Auto Scroll to Top

Created by in Contact Center
12-17-2015
12-17-2015
Yeah, knew that was being fixed in 11.5. Any insight about the auto-scroll to the top when scrolling...

Teamperformance.jsp Refresh Rate and Auto Scroll to Top

Created by in Contact Center
12-11-2015
12-11-2015
Certain supervisors are having issues with the Teamperformance report. With 30 agents logged in the ...

Doesn't look like I have the

Created by in Contact Center
09-22-2015
09-22-2015
Doesn't look like I have the option to group reports pulling live data. The grouping button is greye...

Bump...

Created by in Contact Center
08-25-2015
08-25-2015
Bump...

CUIC Live Agent State Summary Report

Created by in Contact Center
08-20-2015
08-20-2015
Looking to create a report from live data that gives me the total number of agents in ready, not rea...
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Date Registered ‎08-20-2015 02:15 PM
Date Last Visited ‎08-18-2017 03:53 AM
Total Messages Posted 8
Total Helpful Votes Received 1
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