We've been having intermittent call quality issues with out users that are using Jabber. The main issue reported is that the agent can't hear the customer, call cutting in and out/sounding robotic. It appears the customer can hear our agents when this is occuring. We have other groups that are on hard phones, no issues with call quality. Voice Engineer has put QoS in place and verified with wireshark. Bandwidth use on the network has been spiking a bit, but shouldn't QoS solve for that? When listening to calls that agents report issues on via mediasense the call sounds fine, also verified with wireshark we aren't losing packets on test calls that were captured.
Is it possible that the packets are making it through the network fine but the cpu is having a hard time assembling the packets? I'm not seeing any system resources spike on the agents machine, but haven't caught it on a choppy call. Any insight would be great if others have had similar issues.
If the packets on the wire are all arriving in the right order, and in a timely fashion, then it does sound like this has something to do with the processing of those packets by that machine, and not a network problem.
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The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...