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On CCX, I can create chart report. But on PCCE I can create chart.
Follow document of https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/User/Guide/UCCE_BK_U7CCCCF7_00_ucce-reporting...
Hi michele.russo,
If you use UCCE 11.5, you need create chart view in tab same with Report Definition.
First go to Report Definition, then go to tab Report, click report that you want to create. On below have "create" button, click it, will see ...