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I'm comfortable with subflows and am exploring this step in my lab.
It's not working for me. Reactive debugging shows it hits the unsuccessful branch. MIVR trace shows this:
8302095: Apr 27 17:55:58.129 PDT %MIVR-APP_MGR-7-EXCEPTION:com.cisco....
In a script I have a send email step. Suppose for some reason this fails so we end up in the unsuccessful branch. Are you supposed to or should you terminate the email contact?
A common requirement in contact centers is to allow a supervisor to manually close the queue. The typical approach I see is to create an XML file that stores the state of the queue. When someone calls the contact center, the script reads the XML fi...
I'm trying to load a script but I get this error:
Failed to load script file; com.cisco.ScriptException: Failed to load script: \default\scriptname.aef; nested exception is: java.lang.ClassNotFoundException: org.jdom.Document
This is script is us...
I’m trying a simple test here. What I’d like to do is call the trigger for script IT-test (1019995), it plays a welcome prompt, then there is a Place Call Step to 1019990 (trigger for script Callback-test). Another prompt is played in this second s...
I've narrowed it down. The issue is I need to pass the triggering contact in context. How do I do this? The get contact info doesn't seem to be able to retrieve the active contact.
