Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Has anybody upgraded from Unity 4.0(4)SR1 to Unity Connection 7.x using COBRAS for data export?I'm planning to do this upgrade sometime soon but it says on the "System Requirements for Cisco Unity Connection Release 7.x" document (link below) that it...
Hi, We're running IPCCE 6 and we already have a dialer configured with 10 ports and I wanted to know if I could add another instance of the dialer without having to add another server (hardware) and split the ports between them.Under the ICM Configur...
We're running IPCCE 6 (with IP IVR QMANAGER) with Outbound Option configured with 10 ports. Our calls go out via PRIs.We have several IVR outbound campaigns (Transfer to IVR Campaign = checked Enable IP AMD = checked Transfer to IVR Route Point = ch...
I'm using CRS 3.5 (Queue Manager IP IVR) and in a few scripts I'm reading an XML document to get some data.What can I do when I don't get any data back?Is there an exception I can capture?thanks
We send all of are calls to Queue Manager for call treatment. We get to the VRU via a Translation Route node and then we use a Run Ext Script node to run the required Queue Manager script.The other day while monitoring one of our ICM scripts I notic...
We have 2 business units running different dialer campaigns at different times and overlapping times also. We wanted to make certain campaigns go out specific ports so those calls would show a different calling number.Currently we can only tell a ca...
