voiceops
Beginner
Beginner
Member since ‎08-12-2008
‎08-18-2017

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  • 75 Posts
  • 2 Solutions
  • 4 Helpful votes Given
  • 15 Helpful votes Received
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Has anybody upgraded from Unity 4.0(4)SR1 to Unity Connection 7.x using COBRAS for data export?I'm planning to do this upgrade sometime soon but it says on the "System Requirements for Cisco Unity Connection Release 7.x" document (link below) that it...
Hi, We're running IPCCE 6 and we already have a dialer configured with 10 ports and I wanted to know if I could add another instance of the dialer without having to add another server (hardware) and split the ports between them.Under the ICM Configur...
We're running IPCCE 6 (with IP IVR QMANAGER) with Outbound Option configured with 10 ports. Our calls go out via PRIs.We have several IVR outbound campaigns (Transfer to IVR Campaign = checked Enable IP AMD = checked Transfer to IVR Route Point = ch...
I'm using CRS 3.5 (Queue Manager IP IVR) and in a few scripts I'm reading an XML document to get some data.What can I do when I don't get any data back?Is there an exception I can capture?thanks
We send all of are calls to Queue Manager for call treatment. We get to the VRU via a Translation Route node and then we use a Run Ext Script node to run the required Queue Manager script.The other day while monitoring one of our ICM scripts I notic...
Community Statistics
Member Since ‎08-12-2008 06:05 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 75
Total Helpful Votes Received 15
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