About voiceops

voiceops · 11-02-2009

Has anybody upgraded from Unity 4.0(4)SR1 to Unity Connection 7.x using COBRAS for data export?I'm planning to do this upgrade sometime soon but it says on the "System Requirements for Cisco Unity Connection Release 7.x" document (link below) that it...

voiceops · 10-20-2009

Hi, We're running IPCCE 6 and we already have a dialer configured with 10 ports and I wanted to know if I could add another instance of the dialer without having to add another server (hardware) and split the ports between them.Under the ICM Configur...

voiceops · 10-14-2009

We're running IPCCE 6 (with IP IVR QMANAGER) with Outbound Option configured with 10 ports. Our calls go out via PRIs.We have several IVR outbound campaigns (Transfer to IVR Campaign = checked Enable IP AMD = checked Transfer to IVR Route Point = ch...

voiceops · 03-10-2009

I'm using CRS 3.5 (Queue Manager IP IVR) and in a few scripts I'm reading an XML document to get some data.What can I do when I don't get any data back?Is there an exception I can capture?thanks

voiceops · 01-15-2009

We send all of are calls to Queue Manager for call treatment. We get to the VRU via a Translation Route node and then we use a Run Ext Script node to run the required Queue Manager script.The other day while monitoring one of our ICM scripts I notic...

voiceops · 11-02-2009

Thanks Rob.

voiceops · 10-22-2009

We have 2 business units running different dialer campaigns at different times and overlapping times also. We wanted to make certain campaigns go out specific ports so those calls would show a different calling number.Currently we can only tell a ca...

voiceops · 06-22-2009

Erwin,What ever happened with this issue?I'm having the same exact problem.thanks

voiceops · 03-23-2009

What version of CRS are you running?

voiceops · 03-11-2009

I ended up using a DocumentException and that did it.thanks for your help

Member Since	‎08-12-2008 06:05 AM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	75
Total Helpful Votes Received	15

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User Activity

Upgrading from Unity 4.0(4)SR1 to Unity Connection 7.x using COBRAS

Adding another dialer without additional hardware

AMD / CPA on ICM 6 just doesn't work, HELP!!

XML Document returns no matches

VRU Errors (ICM 6 with IVR Queue Magr 3.5)

Re: Upgrading from Unity 4.0(4)SR1 to Unity Connection 7.x using

Re: Adding another dialer without additional hardware

Re: Outbound Dialer Port C=10 R=0

Re: Custom java class with JDBC

Re: XML Document returns no matches