About phamvinhdat

phamvinhdat · 10-17-2024

Anyone has better luck on capturing the actual "Current Wait Duration" or queue time for the call and display it on Finesse screen when agent answers the call? I try to capture the data with Connected option on SelectResource line and update it wi...

phamvinhdat · 11-14-2019

I have a situation that call connects to DN with recording profile set change to as conference display on phone screen when call is answered. The line is set up for audio recording with a 3rd party application with BIB on and through SIP trunk with r...

phamvinhdat · 10-30-2019

I am working on renewing self-signed cert for SIP TLS between CUCM-CUBE. But I can't seem to find an option to specify the end date on generating the new cert. If I try it again, it just automatically use last day of the calendar year as end date. Is...

phamvinhdat · 04-23-2015

Has anyone able to set background image on 8851 phone from CUCM 10.5? There is a Background Image from phone device setting for 8851, but it's not working with couple different setting from CUCM. Does anyone know what format need to fill in the field...

phamvinhdat · 02-05-2015

Try to start Anyconnect Secure Mobility Client, and error "No Modules Loaded" popups. Try to google and look for solution but no luck yet. Have anyone run into this same error and have solution on how to fix this?Thanks. Dat Pham

phamvinhdat · 10-18-2024

Jonathan, Thanks for the suggestion. I have changed the connect option under Select Resource from Yes to No, and it seems to help with capturing actual queue time of the call. Thanks, Dat Pham

phamvinhdat · 10-18-2024

Jonathan, "You may be able to get this working by changing the Select Resource step parameter Connect to false so it becomes a Selected branch instead. Add a Connect step after the Get Reporting Statistic and If steps." Can you provide a code sample ...

phamvinhdat · 10-18-2024

If the Connected option is not working, I plan to keep repeating data capture line after every prompt message and music on hold so it can be closed to the actual value.

phamvinhdat · 11-19-2019

Thanks Jaime,I have retried with a later IOS version as mentioned on fix in release and end date is now set to 12/31/2029.Thanks,DP.

phamvinhdat · 10-30-2019

Thanks Jamie, Current router ios is "isr4400-universalk9.16.09.03.SPA.bin" , and it looks like later than version 16.9.1 as specify in Known Fixed Releases list. Is it possible same bug applies even with a later release version then the fixed one? Th...

Member Since	‎12-08-2007 12:09 PM
Date Last Visited	‎10-24-2024 01:37 AM
Posts	201
Total Helpful Votes Received	106

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Capture actual "Current Wait Duration" or queue time with UCCX script

Call shows as a conference on line with recording profile set

Self Signed Certificate End Date on Cisco ISR4431/K9

Setting Backgroung Image for 8851 from CUCM 10.5

Can't start Anyconnect : "No Modules Loaded"

Re: Capture actual "Current Wait Duration" or queue time wit

Re: Capture actual "Current Wait Duration" or queue time wit

Re: Capture actual "Current Wait Duration" or queue time wit

Re: Self Signed Certificate End Date on Cisco ISR4431/K9

Re: Self Signed Certificate End Date on Cisco ISR4431/K9