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- About phamvinhdat
Stats
Member since
12-08-2007
197
Posts
96
Helpful
11
Solutions
Created by
phamvinhdat
in Other Collaboration Subjects
in Other Collaboration Subjects
11-19-2019
08:53 AM
11-19-2019
08:53 AM
Thanks Jaime, I have retried with a later IOS version as mentioned on fix in release and end date is now set to 12/31/2029. Thanks, DP.
... View more
Created by
phamvinhdat
in IP Telephony and Phones
in IP Telephony and Phones
11-14-2019
06:59 PM
11-14-2019
06:59 PM
I have a situation that call connects to DN with recording profile set change to as conference display on phone screen when call is answered. The line is set up for audio recording with a 3rd party application with BIB on and through SIP trunk with recording server. Has anyone seen this issue and how to turn if off, just show actual caller id of the other end of the call. From CUIC report, it shows the call as Inbound ACD, Conference type instead of just a normal Inbound ACD call type. Thanks DP
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Labels:
Created by
phamvinhdat
in Other Collaboration Subjects
in Other Collaboration Subjects
10-30-2019
04:23 PM
10-30-2019
04:23 PM
Thanks Jamie, Current router ios is "isr4400-universalk9.16.09.03.SPA.bin" , and it looks like later than version 16.9.1 as specify in Known Fixed Releases list. Is it possible same bug applies even with a later release version then the fixed one? Thanks, DP.
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Created by
phamvinhdat
in Other Collaboration Subjects
in Other Collaboration Subjects
10-30-2019
03:50 PM
10-30-2019
03:50 PM
I am working on renewing self-signed cert for SIP TLS between CUCM-CUBE. But I can't seem to find an option to specify the end date on generating the new cert. If I try it again, it just automatically use last day of the calendar year as end date. Is there an option to specify end date on generating self-signed cert? ===================================================== Router Self-Signed Certificate Status: Available Certificate Serial Number (hex): 01 Certificate Usage: General Purpose Issuer: cn=MYCUBE.mycompany.com Subject: Name:MYCUBE.mycompany.com cn=MYCUBE.mycompany.com Validity Date: start date: 19:31:26 CDT Oct 30 2019 end date: 18:00:00 CST Dec 31 2019 Associated Trustpoints: -CUBE ====================================================== Thanks, DP
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Labels:
Created by
phamvinhdat
in Contact Center
in Contact Center
03-12-2019
08:55 AM
03-12-2019
08:55 AM
Would a queue time column in "Detail Call by Call CCDR Report" is the same as call wait time?
DP
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Created by
phamvinhdat
in Contact Center
in Contact Center
09-04-2018
09:28 AM
09-04-2018
09:28 AM
One thing you can try is to assign those agents with lower Competence Level on the first queue as it set with Minimum Competence on the CSQ level.
DP
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Created by
phamvinhdat
in Contact Center
in Contact Center
07-18-2018
07:17 AM
07-18-2018
07:17 AM
Check and verify that the "Alerting Name" from Directory Number Information is the same with "Display (Caller ID)" on phone device line setting.
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Created by
phamvinhdat
in Contact Center
in Contact Center
07-17-2018
08:23 AM
07-17-2018
08:23 AM
You can try to populate information with "No Survey" on one of the Set Enterprise Call Info step in script, and have it set to pop in Finesse Desktop when call rings in to agent.
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03-03-2017
09:25 AM
With CUCM version 9 and above, local user accounts can be set in CUCM and use for UCCX. With this, login can be authenticate with local CUCM end users profile, by pass using users profile from LDAP.
DP
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03-03-2017
09:16 AM
Try to increase the timeout setting in Select Resource property setting in script.
Hope that help.
DP.
... View more
03-03-2017
07:12 AM
I ran into this similar problem but with standalone Prime License Manager. After entered id and password, it just kept clocking for all day long. Restarting service below resolved my login problem.
"utils service restart Cisco Prime LM Admin"
DP
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09-12-2016
08:49 AM
Chintan,
Can you post the detail of the bug report here?
Thanks
DP
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03-01-2016
01:48 PM
I just ordered UC 11 NFR, and CCX-11 NFR is included in the package.
Dat
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Created by
phamvinhdat
in Other Collaboration Subjects
11-19-2019
11-19-2019
Thanks Jaime,I have retried with a later IOS version as mentioned on fix
in release and end date is ...
Created by
phamvinhdat
in IP Telephony and Phones
11-14-2019
11-14-2019
I have a situation that call connects to DN with recording profile set
change to as conference displ...
Created by
phamvinhdat
in Other Collaboration Subjects
10-30-2019
10-30-2019
Thanks Jamie, Current router ios is
"isr4400-universalk9.16.09.03.SPA.bin" , and it looks like later...
Created by
phamvinhdat
in Other Collaboration Subjects
10-30-2019
10-30-2019
I am working on renewing self-signed cert for SIP TLS between CUCM-CUBE.
But I can't seem to find an...
Created by
phamvinhdat
in Contact Center
03-12-2019
03-12-2019
Would a queue time column in "Detail Call by Call CCDR Report" is the
same as call wait time? DP
Created by
phamvinhdat
in Contact Center
09-04-2018
09-04-2018
One thing you can try is to assign those agents with lower Competence
Level on the first queue as it...
07-18-2018
Check and verify that the "Alerting Name" from Directory Number
Information is the same with "Displa...
Created by
phamvinhdat
in Contact Center
07-17-2018
07-17-2018
You can try to populate information with "No Survey" on one of the Set
Enterprise Call Info step in ...
03-03-2017
With CUCM version 9 and above, local user accounts can be set in CUCM
and use for UCCX. With this, l...
03-03-2017
Try to increase the timeout setting in Select Resource property setting
in script. Hope that help. D...
03-03-2017
I ran into this similar problem but with standalone Prime License
Manager. After entered id and pass...
06-02-2016
Aomar, Can you share how to accomplish the Display Name information on
email notification template? ...
Public Statistics
| Date Registered | 12-08-2007 12:09 PM |
| Date Last Visited | 11-19-2019 01:17 PM |
| Total Messages Posted | 197 |
| Total Helpful Votes Received | 96 |
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| 5 | |
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| 5 | |
| 5 |
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Helpful Votes From
| User | Helpful Count |
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| 5 | |
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