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phamvinhdat
‎03-04-2020
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100 Helpful Vote
CCP Member
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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Member since ‎12-08-2007
197
Posts
101
Helpful
11
Solutions

Re: Self Signed Certificate End Date on Cisco ISR4431/K9

Created by in Other Collaboration Subjects
11-19-2019
11-19-2019
Thanks Jaime,I have retried with a later IOS version as mentioned on fix in release and end date is ...

Call shows as a conference on line with recording profile set

Created by in IP Telephony and Phones
11-14-2019
11-14-2019
I have a situation that call connects to DN with recording profile set change to as conference displ...

Re: Self Signed Certificate End Date on Cisco ISR4431/K9

Created by in Other Collaboration Subjects
10-30-2019
10-30-2019
Thanks Jamie, Current router ios is "isr4400-universalk9.16.09.03.SPA.bin" , and it looks like later...

Self Signed Certificate End Date on Cisco ISR4431/K9

Created by in Other Collaboration Subjects
10-30-2019
10-30-2019
I am working on renewing self-signed cert for SIP TLS between CUCM-CUBE. But I can't seem to find an...

Re: CUIC Reporting - How to report on Call Wait Duration/Time

Created by in Contact Center
03-12-2019
03-12-2019
Would a queue time column in "Detail Call by Call CCDR Report" is the same as call wait time? DP

Re: UCCX Agent visibility in Finesse on CSQs they are not member of

Created by in Contact Center
09-04-2018
09-04-2018
One thing you can try is to assign those agents with lower Competence Level on the first queue as it...

Re: Different display names on ip phones.

Created by in Contact Center
07-18-2018
07-18-2018
Check and verify that the "Alerting Name" from Directory Number Information is the same with "Displa...

Re: Finesse Screen Pop if A Caller Opted Out of a Survey

Created by in Contact Center
07-17-2018
07-17-2018
You can try to populate information with "No Survey" on one of the Set Enterprise Call Info step in ...

With CUCM version 9 and above

Created by in Contact Center
03-03-2017
03-03-2017
With CUCM version 9 and above, local user accounts can be set in CUCM and use for UCCX. With this, l...

Try to increase the timeout

Created by in Contact Center
03-03-2017
03-03-2017
Try to increase the timeout setting in Select Resource property setting in script. Hope that help. D...

I ran into this similar

Created by in IP Telephony and Phones
03-03-2017
03-03-2017
I ran into this similar problem but with standalone Prime License Manager. After entered id and pass...

The name of the cop file :

Created by in Contact Center
09-12-2016
09-12-2016
The name of the cop file : ciscouccx.ReportFix.cop

Chintan,

Created by in Contact Center
09-12-2016
09-12-2016
Chintan, Can you post the detail of the bug report here? Thanks DP

Aomar,

Created by in Unified Communications Infrastructure
06-02-2016
06-02-2016
Aomar, Can you share how to accomplish the Display Name information on email notification template? ...

I just ordered UC 11 NFR, and

Created by in Contact Center
03-01-2016
03-01-2016
I just ordered UC 11 NFR, and CCX-11 NFR is included in the package. Dat
Public Statistics
Date Registered ‎12-08-2007 12:09 PM
Date Last Visited ‎03-04-2020 12:17 AM
Total Messages Posted 197
Total Helpful Votes Received 101
Helpful Votes Given To