Hi Team, We came to know, Cisco will support dual forking with Voice gateway, which will eliminate the need for CUBE Media proxy, if customers want to do Parallel recording based on Active method (Network Based Recording/BiB). Can you please suggest ...

Hi, We have the below customer requirement. Kindly suggest the possible options to record these calls. Setup: Cisco CVP, CUCM and UCCE Call Flow: Call lands on CVP and the caller is taken to ASR treatment, where AI based voice bot comes into play Req...

Hi, Do we have any configuration in Cisco, which allows the internal calls between two IP phones to be routed via Cisco voice gateways. In Avaya we have the feature called Hair pinning and if it disabled, the internal calls between IP phones are rout...

Hi Team,Does Cisco UCCX provides CTI information for manual outbound calls? or do we need to rely on Manual outbound calls via JTAPI and UCCX for ACD information.ThanksKarthi Devaraj

Hi, When a user is active on a Video call via Cisco Jabber Client (Windows based), can we initiate the BIB capability to stream the audio for call recording purposes? ThanksKarthi