Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
My team lead and I have two WebEx phones and a Cisco Desktop, all with the same extension. When you call my extension directly or from the PSTN all of mine ring. When I call my leads phone internally, only one rings. The phone that rings is marked as...
I see a lot of information on Click to Call through the years. I am confused at what actually has to happen to get this to work. We do have the Web Dialer service, as well as CTI enabled and configured. Through no additional work I can click a fellow...
I have this same issue with locations as it relates to pick up groups. We have a training group that spans multiple locations. Because of this I can't use a pickup group for the entire team. Can I do something with virtual lines that might allow this...
I am with you JJ, we are not finding near as much flexibility with this product, that we are encouraged to move to. Whether that be hunt groups or the ISP options and limits we now have. Hopefully by now you have this where you need it to be. We are ...
I have the same issue. It only lists line group names and not members of that line group. I can see it under Route List Report but I can't export the members per line group (recent version 15).
I know it has been a couple of years but did you ever get a reply on this or a solution? We are having call quality issues from inbound calls on UCCX agents. mediaFailureCause=0
