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My team lead and I have two WebEx phones and a Cisco Desktop, all with the same extension. When you call my extension directly or from the PSTN all of mine ring. When I call my leads phone internally, only one rings. The phone that rings is marked as...
I see a lot of information on Click to Call through the years. I am confused at what actually has to happen to get this to work. We do have the Web Dialer service, as well as CTI enabled and configured. Through no additional work I can click a fellow...
I am with you JJ, we are not finding near as much flexibility with this product, that we are encouraged to move to. Whether that be hunt groups or the ISP options and limits we now have. Hopefully by now you have this where you need it to be. We are ...
I have the same issue. It only lists line group names and not members of that line group. I can see it under Route List Report but I can't export the members per line group (recent version 15).
I know it has been a couple of years but did you ever get a reply on this or a solution? We are having call quality issues from inbound calls on UCCX agents. mediaFailureCause=0
Sorry for the delayed reply. I cannot verify that but that could have easily been the issue. I did open a TAC case and they struggled. Then we made the decision to add the back first and it worked. Once we had the back up the primary was an easy add....
