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Hi,
I have implemented UCCX 11 and configured outbound preview dialer. I want to exclude some UCCX agents from outbound preview dialing. Could you please help me to do this?
I have assigned separate resource groups for agents who need outbound previe...
Hi,
I have implemented CUCCX 11 for one of client. But now I am facing a problem that when I am calling, the UCCX agent automatically changes to "Not Ready" state. I have created CTI route point with extension 555.
Regards,
Jasim
Hi,
I have configured Jabber for android for two users with extension 115 and 116. When I call from one to another, Jabber is not ringing but only desk phone rings. Please help me to find the solution.
Regards,
Jasim
Hi ,
We have 5 phones at the reception configured as a line group. When the receptionists are out of office they need to get the calls to their mobile number. So, I mentioned a mobile number in the "Forward All" field of directory number configurati...
Hello All,
we are using cucm ver 11 and analog line. if any one dial to our reception her phone has to show caller name. The caller phone may be mobile or any other phone which is not registered to our CUCM. is there any feature or configuration very...
Hi Varundeep Chhatwal,
Thank You, now it is cleared. But I have another issue, that when I call CTI port extension, I am getting Busy tone.
Regards,
Jasim
Hi All,
Thank You All for your help and support.
I configured SNR in one of the user in hunt group but when I press soft key "Mobility" it is showing "No Mobile Remote Destination Found " even after configuring Remote Destination Profile.
Regards,
J...
Hi Ismath,
Thank you for your reply.
I have tried this by selecting CSS but unfortunately same problem exist. The call is not forwarding to mobile number, it is continuously ringing the other phones in the hunt group.
Regards,
Jasim
Thank you for all your support,
so far this feature is not supported by CISCO, we decided to use the third party tool Imagicle - speedy enterprise directory.
Hi Suresh Hudda,
Thank you all for your reply.
Actually, I mean, the caller name, number and other details are stored in global and local directory (AD) of CUCM. If that caller calls from his mobile to the office, the receiver cannot see the caller'...
