Call Center Agent Automatically Logging Out

[j2jasim]

Hi, 

I have implemented CUCCX 11 for one of client. But now I am facing a problem that when I am calling, the UCCX agent automatically changes to "Not Ready" state. I have created CTI route point with extension 555.

Regards,

Jasim

[Varundeep Chhatwal]

try disassociating and associating the agent's extension from application user account

[j2jasim]

Hi Varundeep Chhatwal,

Thank You, now it is cleared. But I have another issue, that when I call CTI port extension, I am getting Busy tone.

Regards,

Jasim

[Deepak Rawat]

Jasim, first of all you cannot call a CTI port and if you are trying to do that then it will give you a fast busy tone only (Working As Designed). You should ideally be dialing the CTI Route Point that then will transfer the call to CTI Port and will hold the call till the time an agent is not available to take the call or the call gets disconnected for any reason.

In case, you are dialing the CTI Route point and that is also giving fast busy then check if it is registered or not by going into CM Administration >> Device >> CTI Route Point. Also,if you are dialing the CTI Route Point externally i.e., from PSTN then try calling it internally from a phone registered to CM.

Regards

Deepak