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I'm using Unity Connection 7.1.2. I was trying to record names with PCA (or UC Admin) web page. I specified the phone and play/record device. However, when I click on the record button, nothing happens.I've read the following link, but couldn't fi...
I was trying to set up MWI on CUE/CME integration. However, whenever I left a message, CUE will call the phone's DN for two rings but not lighting up the LED.Here's the config on CMEephone-dn 8number 1998....mwi onephone-dn 9number 1999....mwi offOn...
I'm using the native Attendant Console on CUCM 7.1.2. Information as below:Hunt Pilot: 5500Member: 5001, 1001Calling party: 5002Time: 02/07 18:06:58Symptom:1) If I have "Queuing Enable" option checked, caller heard music.2) If I have "Queuing Enable...
I was testing codec translation feature of CUBE, but couldn't get it worked.Here's the call flow:IP Phone (5001) --> CUCM (as OGW) --> Gatekeeper (HQ-RTR) --> CUBE (HQ-RTR) --> CME (BR2-RTR, as TGW) --> IP Phone (3001).The symptom was: 5001 can rin...
I was testing B-ACD on CME 7.1. The call flow should be:1) caller calls pilot point 35002) caller hears welcome prompt3) caller press 2 to go to hunt-group 32104) caller press 0 to go to extension 3002 The symptom was: B-ACD didn't play welcome prom...
Thanks for the info. The phone system was the default TRAP switch. How do tell if DCOM was enabled from the DCOMCNFG GUI? Please see attachements.Thanks!Michael
Brad and Bob,Thanks for the replay. Yes, I have TRAP set (see attachment).Is there any troubleshooting steps (traces, debug, packet cpature) we can take to narrow down the problem?Or it's just "uninstall/reinstall Java" and "try another PC" approach...
Thanks again!From my understanding, there are three different options for CUE to deliver MWI:Subscribe - NotifyUnsolicited NotifyOutcallingSince all my CME phones are SCCP, I'd like to test "Outcalling". Do I still have to configure the following?si...
Hi Rob,Thanks for the reply. Yes, I reviewed the link you sent before posting. But I couldn't spot anything significant from the trace.Attached is the "debug ccsip message" output.Thanks!Michael
