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Is there any way to get an equivalent of the 'Agent State Detail Report' but for chat? Had a pretty good look around but don't seem to see this data recorded anywhere?
The documentation around using JSON payloads for most of the Configuration API is almost non existent, and to add to that mess, the documentation feedback email mentioned in all the guides is invalid (go figure!) So, has anyone ever had any luck POST...
Hi Guys,
Looking to see if there is a way to invoke the Bubble Chat window and pass values to the fields at the same time? Our desired use case is we'll be deploying chat to the 'Logged In' pages of our customer portal so ideally would like to pre-...
Thanks Thomas, I'll definitely check this out! I managed to make a little bit of progress, you can submit a single resource like this: {"resource":{"@id":"$agent_id"}}But couldn't find any way to submit more than one in the same request, as is sugges...
Thanks for the quick reply Denise, Will get a PM over to you shortly with that feedback! API was responding OK to an XML request so I'm pretty sure this is just a schema / formatting thing, which is why it would be super useful for the docs to includ...
Thanks for the helpful insights Gerry, never thought of using POSTMAN to see what was actually being sent over to Socialminer. Think I have everything I need now to get the solution working as required!
Cheers
Ryan
Hi Gerry,
Thanks for the reply. However, in the server generated code for Bubble Chat I don't see any reference to the fields themselves? I know we could build something from the ground up to use the Chat URL and associated API calls to check for u...
Couldn't seem to get the 'Invite Agent' function working in chat? The desired destination queue is available in the the list however when Invite is clicked nothing seems to happen? Not sure if broken or just one of those features that's not quite re...
