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Does anyone have experience displaying on-prem Cisco UCCX queue data into a screen on the WebexCC desktop layout? If so, how would this be accomplished? We have some main line agents that frequently are looking at all the queues in the UCCX environme...
I am trying to figure out how to use the calendar step in my script to play a prompt on a certain day. Finesse is setup so the supervisors can now manage the calendar, queue, application, and a couple prompts. The supervisors see "Custom business day...
I have a subflow script that is being used to set an alert prompt to play or not depending on whether the alert setting is turned ON or OFF. This variable is updated by calling into a separate trigger on the application and ultimately routed to this ...
It has been alluded to that in an updated version of UCCE (Enterprise) the user would be able to log into Finesse and change which device they are using essentially switching the device controlled by the RMCM user. However, are there any plans to do ...
Would it be possible for agents to associate which device is associated with the RMCM user in CUCM? We have agents that sometimes work from their desk phones, other times from Jabber over VPN, other times using CTI Remote Destination devices. Since t...
Hi, I have followed the steps in the guides provided and am still getting the error "provide the migration license" on the phone. The phone also does not have the menu Voice > Provisioning. The phone is running the MPP firmware I can tell. This is fo...
That makes sense, thanks for the guide. They consider the custom business days as a regular business day, but just a "shortened day". So it will always hit the Business Hours tree of that calendar step. Makes more sense now what that calendar is actu...
Thanks. How do I utilize the "custom business days" section within Finesse? I could train the staff to just use the "Holidays" as the custom days where they can select the appropriate prompt to play, but that seems counter intuitive to what the custo...
