I am trying to figure out how to use the calendar step in my script to play a prompt on a certain day. Finesse is setup so the supervisors can now manage the calendar, queue, application, and a couple prompts. The supervisors see "Custom business days" but I don't see that in the calendar step tree. I was hoping they could select a specific day when a prompt could be played (like when appointments are full to let callers know). Is there a way to accomplish this using the calendar, or should I build in some other logic. Below are the various scripts and screenshots. I was hoping that I am just missing something simple here.
Once you have the prompt in the Calendar you don't need hard code the file name. The reason I don't hardcode it is just in case it file changes. Leave it as a variable, then manage it in CCX admin. Here is an example how I made one for the Help Desk people. I had to create a CSQ for the help desk folks. Once you upload your correctly formatted wave file to CCX (prompt mgmt) you can select it under the application mgmt. You can see how I am able to check the box when I want to select the prompt and sound file.
What I noticed with CCX scripts is that there are many ways of doing things. I try to simplify and create a structure to the script. Some scripts I have seen is one long script under the root instead of making sub blocks.
app mgmt
