Member since ‎12-21-2018

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  • 14 Posts
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I am trying to figure out how to use the calendar step in my script to play a prompt on a certain day. Finesse is setup so the supervisors can now manage the calendar, queue, application, and a couple prompts. The supervisors see "Custom business day...
I have a subflow script that is being used to set an alert prompt to play or not depending on whether the alert setting is turned ON or OFF. This variable is updated by calling into a separate trigger on the application and ultimately routed to this ...
It has been alluded to that in an updated version of UCCE (Enterprise) the user would be able to log into Finesse and change which device they are using essentially switching the device controlled by the RMCM user. However, are there any plans to do ...
Would it be possible for agents to associate which device is associated with the RMCM user in CUCM? We have agents that sometimes work from their desk phones, other times from Jabber over VPN, other times using CTI Remote Destination devices. Since t...
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Member Since ‎12-21-2018 09:25 AM
Date Last Visited ‎06-01-2023 08:41 AM
Posts 14
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