Hello,I have something weird with a voicemail. I searched for a solution and I finally had to change the DN. I would like to fix it because I know I'll have reassign this DN eventually.I created a DN # 13005. When I test the BV with *13005, it instan...

In our business, our phone are mainly in the pattern 13XXX, 14XXX, 15XXX, 16XXX I added some extension in the 172XX for Hunt Pilot When something is calling from outside, everything is fine. From inside, if they dial all the 5 numbers, it works, but ...

Hello, This occured oftenly, I know how to fix it in the unity console but I would like to know how a user can manually do it on his/her phone. Sometimes, I have someone telling me that if someone call from an external number, it goes directly to voi...

Sometime, a client told us he called at a specific time and everyone was disconnected from the Cisco Agent Desktop.   How can I track the call from CDR ?    I checked for the UCCX extension, 89000 and the only calls listed are those that has been tra...

At my office we started using the CIPC. I wanted to see if there's an updated version of this and I come to a page saying it's EOL and not supported anymore.   Is there another Cisco Softphone application instead of CIPC ?