Track unanswered calls

[dominic.huot.agence161]

Sometime, a client told us he called at a specific time and everyone was disconnected from the Cisco Agent Desktop.

How can I track the call from CDR ? 

I checked for the UCCX extension, 89000 and the only calls listed are those that has been transfered to an agent.

[Sean Lynch]

You may want to try reviewing the CUIC Detailed Call By Call CCDR Report, filtered by the called number and the contact dispositions:

Contact Disposition

The following are the contact dispositions and their respective values based on the outcome of the call:

1—Abandoned

2—Handled

4—Aborted

5 to 98—Rejected

99—Cleaned

(Reference CUIC reporting guide)

-Sean