Adding new DN pattern

[dominic.huot.agence161]

In our business, our phone are mainly in the pattern 13XXX, 14XXX, 15XXX, 16XXX

I added some extension in the 172XX for Hunt Pilot

When something is calling from outside, everything is fine. From inside, if they dial all the 5 numbers, it works, but when it gets to the 3rd one, the dial tone is coming.

So, they dial 172 and hear a tone. If they continue with the last 2 digits, it will works but most people just hang up and try again.

Where do I add 17XXX pattern ? If I try to call a 5 digits in 14XXX, it's doing the same, it waits for the 5 digits before tone.

Thank you

[Jaime Valencia]

You would need to review your whole dial plan, find out where the secondary dial tone is enabled to understand the behavior you're seeing, and then based on that, either adjust your dial plan to get the desired behavior, or use ranges that do not overlap and cause that problem.

[dominic.huot.agence161]

Where do I see the settings for dial plan ? 

I'm using CUCM 10.5

[Jaime Valencia]

dial plan report, and then you'll have to find out where the secondary dial tone option is enabled, to find out what overlapping is happening, and what options you'll have to fix it.

[George Sotiropoulos]

Hello,

You can try CUCM Admin Page -> Call Routing -> Route Plan report > Click on 'Go.

For testing you can also try Dialed-Number-Analyzer (http://<cm-machine>/dna) to indentify which patterns you use.

George

[dominic.huot.agence161]

I'm sorry but I can't seem to find what I want.

I want to have the place where the 13XXX, 14XXX and 15XXX has been configured to add the same config for 17XXX.

The Route Plan Report show me the list of allocated DN.

[George Sotiropoulos]

Then you should Go to Route-Plan Report and search for 13XXX. This will result of the currect Route Pattern 13XXX.

Then you should press "Copy" and Replace 13XXX with 17XXX and Press Save.

Hope this Helps,

George

[Jaime Valencia]

No one can tell you that, you need to figure that out YOURSELF by looking at your dial plan and your configuration.

CUCM comes with no dial plan. and each deployment creates their own.

If you're not familiar with any of this, I'd strongly suggest you reach out to a reputable consultant, or reach to a local Cisco partner with UC specializations for assistance.