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staufferatmcws
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Level 1
Member since ‎08-30-2010
‎08-18-2017
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Contact Center Restructure...

12-20-2011
I'm managing a contact center currently using UCCX Premium 7.0(1)SR03_Build011.  I need the following in the worst way:I need to configure the system to divide the CSR's into three groups.  The first being the primary, to answer incoming calls.  The ...

Newbie needs resources...

07-26-2011
Hello,I am new to "completely" managing a small contact center using UCCX 7.0.  My skills at configuration and script writing are extremely limited.  However, I am a quick learner especially, when I don't have a choice.  I have very limited technical...

UCCX Configuration Question.....

04-15-2011
I've been looking around much and need the Community support!I would like to configure our system to do the following:     Mon   Tue   Wed   Thu   FriA     6       5       4        3      3B     1       2       3        4      4C     1       1       ...

RESERVE time.....

08-31-2010
I'm interested in knowing how other contact centers use the RESERVE time.  What is your "wrap time" set at? Ours was set at 12 seconds when I came here.  When you add the ring time, customers were waiting an additional 12 to 21 seconds on top of the ...

How do we permit a trainee to sit together with a CSR and silent monitor?

08-30-2010
We are using a Cisco 7940 series phone.  I have two new hire CSR's coming soon.  I want them to be able to sit with an experienced CSR and silent monitor calls as they are taken, without using a speaker.  I can't find the solution to this anywhere.  ...
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Member Since ‎08-30-2010 08:15 AM
Date Last Visited ‎08-18-2017 03:50 AM
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