Newbie needs resources...

[staufferatmcws]

Hello,

I am new to "completely" managing a small contact center using UCCX 7.0.  My skills at configuration and script writing are extremely limited.  However, I am a quick learner especially, when I don't have a choice.  I have very limited technical support.

I am in need of written resources for script writing and configuration.  I want to configure my employees into three groups with the first group being the primary CSR's to answer calls and the second only receiving calls if no one is available from the first group.  The third group would be the "third" tier, if everyone else is not available for the next call.

Can anyone help me with this?

Thank you...

[UCcomp2007]

To get a feel for Editor, check out the video's in below link.

http://www.uccx.net/

For Example Advance Queue script and others, check out below link with sample scripts.

http://www.uccx.net/uccx-7x-sample-scripts.html

For Official Cisco scripting guides

http://www.uccx.net/uccx-7x-script-docs.html

[staufferatmcws]

Thank you for the information!  I've watched the videos and they were very good.  I will explore the other items and give a progress report!