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Hi,
is it possible to share Finesse sso access token between desktop and its gadgets? Auto-refreshing access token is responsibility of finesse desktop itself and when some gadgets are also SSO is there option how these gadgets can receive notificati...
Hi,I have a question about live data API which should have been available on UCCE 12.x but its not. Is there some roadmap and timeline when this API will be there?? We would like to run parametrized livedata CUIC permalinks reports externally and so ...
Good morning all,
we are using IP-IVR with G711U and we will have to change codec to G711A due to our SIP provider will discontinue to supporting U-law codec. All of our prompts on the IVR are on this U-law codec so we thought that we will have to tr...
Hi all,is it possible to use REST API when SSO is enabled on the Finesse or this is not currently supported?I tried this on dcloud. I had one agent without SSO and API calls were working as expected from postman but when I tried same API calls for ag...
Hi all,we are experiencing issue with CTI call variable issue from Finesse desktop. Updating of standard CallVariables1-10 and custom ECC variables working without any issue BUT we are not able to update customerAccountNumber and customerPhoneNumber ...
Great doc!Is it possible to use/configure OAuth just for MRA and also for jabber and 78xx phones with CUCM 12.5.1? We dont want to use Oauth internally because we dont want to use encrypted media internally. I saw some cisco presentation when this wa...
We are using IVR 11.6 and yes its part of the UCCE. So far we are using U-law and all our prompts on the IVR are on this format.
Codec configured on the CUBE dial-peer pointing to the CUCM is just with A-law so when I tried a call I thought that CUCM...
