Hello Everyone, I'm implementing a Digital Survey for both Chat and Email for WxCC In the Survey report I cannot see the agent data, seems like it is not getting passed in the Flow, attached screenshot for the chat flows BR,EK,

Hello Team, We've configured a CUC integrated with CUCM both of them versions are 12.5, when a user A call user B and user B is busy,User A hears a message with "Hello, to leave a message press one ...etc" but he is not hearing the message "User B is...

Hello Experts ,  We have an issue in UCCE 10.5 that some agents showing in reports that they made a lot of internal calls while after our test , we found that even you open and close the line reflect as an internal call , we need to check the accurat...