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Hello Everyone,
I'm implementing a Digital Survey for both Chat and Email for WxCC
In the Survey report I cannot see the agent data, seems like it is not getting passed in the Flow, attached screenshot for the chat flows
BR,EK,
Hello Team,
We've configured a CUC integrated with CUCM both of them versions are 12.5, when a user A call user B and user B is busy,User A hears a message with "Hello, to leave a message press one ...etc" but he is not hearing the message "User B is...
Hello Cisco Lovers !
I've two questions regarding CVP VXMLconsider we have a UCCE 12.5 solution with CVP 12.5
1- If there is a 30 self-service licensed ports, Is there is any way to prevent CVP to exceed these license and not enter out-of-compliance...
Hello Experts , We have an issue in UCCE 10.5 that some agents showing in reports that they made a lot of internal calls while after our test , we found that even you open and close the line reflect as an internal call , we need to check the accurat...
I have cucm version 11.5 and I need to upgrade to version 15, I installed ciscocm-migration-service-11-5-1 cop file on the publisher but I can't export the data using "utility system upgrade data export initate " it gives me"excuted command unsuccess...
Thanks a lot bill for your reply,
regarding the first point, if I want to get the calls to be busy if it the license exceeded the number, from where I can do that ? is there is a configuration at (.properties) files in the CVP can be done ?
