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Hi All, We have a situation that is not a typical call centre but is using UCCX and performs most of what we need well. There are a couple of things we have noticed that I would like to see if there are workarounds (I have created these as separate ...
Hi All, We have a situation that is not a typical call centre but is using UCCX and performs most of what we need well. There are a couple of things we have noticed that I would like to see if there are workarounds (I have created these as separate ...
We have selective call recording setup for all of our extensions. The recording is through media sense and it works well for a single call.
When we transfer to another extension the recording does not continue. Is there an option to allow the re...
Hi I am also not getting this to work and are getting the same experience as @orlandoguy82, is there any other setting we need to have in place to recognise the DTMF when the call is on hold. Thanks Paul
Hi Peter, Are you able to share the SIP configuration of your polycom and/or any other "gotcha" settings. My RPG500 just does not want to register with the CUCM (it keeps saying 399 Sip trunk disallows register). Regards,Paul
Hi Graham, Apologies for the delay I have been away. The agents are set to remain in ready as they do not want them to have to log in again. I know it is unusual but this is because of the face to face contact this team has as well. I will talk to...
Hi I have modified the CUCM and UCCXs timeout I still get the second call "sneaking through" there appears to be nothing wrong with the servers performance wise. It happens 100% of the time when we have this situation. That being said most of the t...
