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We are utilizing the new CUACA 10.5 (WAY different that the old Attnd Console on earlier versions)We only have 4 Users at this time and just one of them is unable to perform a Consult transfer. No detailed errors, the call stays in progress and the ...
How do we send a call to a CTIRP to Voice Mail if Maximum calls is reached? No ports available for it to go to UCCX to read a script, so we just want callers to hear a Voice Mail Message? We have tried setting the fwd bsy on the CTIRP to vm, no suc...
We've been using this application for a very long time with no issues. Suddenly over the last few days the calls will stay in Broadcast calls even after they have been answered and transferred. OR sometimes a call will be answered, then the window ju...
I have set up different Work Flow groups in desktop administrator, but there is no Personnel Option to go to in order to assign the Agents to the specific Groups. It shows Desktop Work Flow Administrator, rather than just Desktop Administrator.Is t...
Suddenly when I add an ICD line to a new Agent and associate them with rmjtapi, it is not "taking". They are clearly associated in UCM, but when the agent tries to login the get the following error. "Login failed due to a configuration error. Please ...
I understand. we can't utilize information in a script if it is not accurate. I still feel much further along than I was before receiving your information and comfortable that we can alleviate the majority of the busy issues we have been experiencin...
I can work on the scripting, I would have been contacting TAC about the busy, which is not an application issue, but just misunderstanding on my part of the session/trigger limits. Now that you have clarified that for me I can resolve the busy issue...
EXTREMELY helpful. Thank you very much. I will be able to resolve this just by adjusting my session/trigger limits which I did not clearly understand before.Thank you for alleviating the need for me to open a TAC case.
Thank you for the clarification. Our case is one where the sessions are 30, but the total ports is much higher. The callers receive a busy because of the session threshold. I do not want to increase the session allowance because it would take away ...
