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Hi All - Please advise which Device Type need to be selected in CUCM to register Cisco Webex Room Kit Pro as I don't see the option as Cisco Webex in the version of CUCM what I am having.
All I could see here as Cisco Spark Room Kit and Room Kit P...
Hi All - Is it possible to change PCCE Deployment Type from Lab only Mode to Production Mode Packaged CCE: CCE-PAC-M1.
Currently we have single UCS server which will be deployed as PCCE Lab only Mode once we have another UCS which will be deployed a...
Hi All - IS there any possibilities to pass RouterCallKey to Finesse where i can set those data in some variable to update on Finesse Screen
For Ex: Currently for inbound calls RouterCallKey is passed using PV10 which is configured in finesse to up...
Team - We are using Finesse - 1.0.5.1 in IE 10 when finesse is minimized it automaticlaly popups when call reaches agent, I understand its default funtionality of finesse in IE it there any option to disable POPUP of Fiensse screen and allow the agen...
Hi All - Is that possible to pass BAAccountNumber in Call Variable any 1- 10 , By default BAAccountNumber will update in BAAccountNumber ECC Variables and ANI in Call Variable 1 but I need to pass BAAccountNumber in any Call Variable 1- 10 to updat...
Hi - Thanks for your update, As per below link I could see the Device packas*cmterm-devicepack11.5.1*But the Doc says its available for 11.5(1.16096-1) and I amcurrently using 11.5.1.14.X version.Do I need to upgrade then without which I cannot regi...
Hi Nithin - Thanks, But we need to use Cisco JTAPI 32-bit.
Below is the path where 32 bit JTAPI will install.
C:\Program Files\JTAPITools\
If you are finding in the different folder then you are 64 bit which is not supported for ICM and its doc...
