I have Quality Manager 8.5 installed and running with UCCX 8.5 and CUCM 8.5 in a test environment. I am working on an uprgrade and trying to make sure everything is working properly in test. I've overcome a few hurdles getting it trying to get it to ...

My company runs a contact center for multiple clients. We are recording calls with the UCCX server spanning the voice vlan. I have a VBS script that runs every night and converts the two raw files to a wav and then moves the wav files to our file ser...

I have call manager 5.0 running and have some extra DLU's. I don't know how we have the extras they were already there when I took over. I have never added a new phone to call manager. I've added and removed the ones we already had. We have just purc...

I am currently running Call Manger System version: 5.1.3.1000-12. Publisher on a 7825 and subscriber on a 7815. We also are running CRS 5.0(1)SR02ES02_Build023 and Unity on a 7815. Our lease is running out on the 7815 boxes and we have purchased tw...