09-02-2011 06:20 AM - edited 03-14-2019 08:29 AM
My company runs a contact center for multiple clients. We are recording calls with the UCCX server spanning the voice vlan. I have a VBS script that runs every night and converts the two raw files to a wav and then moves the wav files to our file server. We are looking at adding an additional client that wants their recordings segregated. Is there anyway that I can make that happen maybe by CSQ or the actual call script?
09-02-2011 09:37 AM
At what level? Do you just need to place the .wav files into different folders once converted?
You could easily hold a mapping of Agent name to Company, and sort it within your VBS.
09-12-2011 10:29 AM
How do I "easily hold a mapping of Agent name to Company"?
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