Is there a way to set the initial timeout in the Collect Digits step to a value less than 1? I have a script that invites callers to enter an extension number now, or hold for more options. A one second time out delay is too long but the step does no...

Can anyone tell me how the CSQ Average Speed of Answer is calculated. when does the clock start?ThanksBruce Wilkinson

Does anyone know of a document which lists the CAD, CSD and CDA versions which are downloaded by default from UCCX. My UCCX version will 7.0(1) SR5, and I'm trying to determine this detail in advance of the install to satisfy the customers desktop SO...

Hi Folks,I have a UCCX 7.0(1) SR5 Build 5.04 installation. I am trying to do a bulk upload of the customer's coroporate phone book using CAD Admin., however I dont see any Import or Export buttons on the admin phone book edit screen. Is this supporte...