Hello, Can we point the PG to a new facility ( no change in instance name).? I need to upgrade UCCE -9 running in MCS to UCCE 10.5 in a UCS - a tech refresh. Customer want to do the upgrade in phases as the UCS servers for PG will reach only after a ...

Hello,I'm planning to upgrade CUIC from 9.x to 10.5 version as a common ground upgrade. Currently I have some custom reports (collections) in 9.x.Please let me know if custom reports would be available after the upgrade or I need to customize it agai...

Hello,I'm planning to upgrade CUCM version 8.6 to 10.5 as technology refresh in new UCS box. Could someone please clarify me below questions 1) In the new UCS box , should I deploy 10.5 OVA template first  and install CUCM 8.6, restore the backup fro...

Hello, For our customer we have purchased two boxes of BE6K (CUCM,Unity,Presence and UCCX). We have also got free webex licesnes (WBX-IM1-NH-UWL) for one year and it tells it should be integrated with Cisco Webex cloud.1) I'm not able to see in docum...

Hi,Normally we configure Voice vlan to connect IP phones. Is there any adavantage connecting IPCC servers and Voice gateways to Voice vlan?RegardsKrishna Mohan