Hello,We are using CUCM7.0  with tcl script to play announcements, PSTN caller calls and dials CUCM extension to reach a IP phone user.The  problem is if the user dials another outside PSTN number while announcement is being played the outgoing dial-...

Hello, When I try to run the Cisco Agent Desktop in an agent PC, shows the following error message: "The License and resource manager may be down". But in IPCX the Cisco License Desktop and Resource Manager service is activated. I have already activa...

HelloI have a variable the information stored about a customer's name associated with the calling number, then interact with an SQL database. I want to convey this variable (the name of customer information) to an agente who will answer the call, How...

Hello When captured in a string variable the calling number (calling number in Get Call contact Ingo palette of CRS Editor only accept string variable), and then I search in a field of SQL database that is defined as variable char therefore can not b...

Hi everybody, we have a problem with the voice mail ports configuration in the integration of CUCM6.0 with Unity Connection 2.0 , it means when an internal number leaves a message to another, this can not access your mailbox, when the pilot call numb...