It was necessary on my UC520 to change the authentication URL to http://10.1.10.1/voiceview/authentication/authenticate.do , otherwise VoiceView doesn't work. However, now that I want to enable TimeCard, I get an error: Custom Authentication URL is configured. It will be overwritten by TimeCard Application. So it seems I can't use both? Any ideas? ... View more

Hello there colleagues! I'm moving my business to an office (and out of the bedroom...!), but would like to be able to retain the capability of dialling out of my business phone lines from home. Without getting into configuration details which I can sort out later, I'm looking for a high level recommendation of the specific hardware that may do this job the best. I'm not looking for the most economical solution necessarily, but rather something that gives me the best combination of performance and value, leaning towards performance. Here's what I've got going on: At the office: 1811 Router (with VPN tunnels to my client networks - needs to remain a gateway) UC520 - currently behind the 1811, but can get it's own public static IP if necessary Home ??? - Router - with dynamic IP address service from ISP (have been looking at the 891 ??? - Wireless Access Point (perhaps built-in to router, if it has N capabilities) 7925G Phone or something else? I've considered putting an SR520 at each location, and following the SBCS method, but am curious to hear some alternatives. Looking forward to any recommendations the group may have. Thanks a million in advance, Luis ... View more

With Skype for SIP's requirement to dial full international format numbers, I need some help in converting my local area codes to full international dialling codes automatically, so I don't have to dial extra numbers for local calls. Essentially I need to translate (9 is the access code): 9[604]xxxxxxx and/or 9[778]xxxxxxx to 91[604]xxxxxxx and/or 91[778]xxxxxxx Thanks in advance for any assistance. Regards, Luis ... View more

Equipment: SPA9000, SPA400, 3 x SPA941, Phone Provider is Shaw Cable, with a telephony modem that has three PSTN lines. I am currently experiencing an interesting problem.  If I set the SPA9000 system AA to take all calls, this works as expected, outside callers can reach AA and dial extensions perfectly. If I configure system with a simultaneous Hunt Group (using the wizard), so that an incoming call rings all extensions, upon attempting to pickup call from any phone, internal user will hear a dialtone and the call is not connected. Upon hanging up, system will ring again, and upon picking up the second time, it will connect the call. All the time the outside caller only hears normal ringing, as if the call had never been connected, until the successful connection on the second attempt. On other occasions, the internal user will attempt pick up, and hear flapping sound, as if the ring was still happening - then get a dialtone. On other occasions (more seldomly) the call will connect just fine. I spent 3 hours on the phone with Cisco support, we even reset both SPA9000/SPA400 to factory defaults, but experienced the same result after reconfiguring. Any ideas? Potential problem with the phone lines? If so, why would the AA config work when AA takes the calls instead of the Hunt Group? Would appreciate any feedback. Best Regards, Luis ... View more