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Hello, Earlier (not so long ago), if Webex device was enabled for hybrid service using device connector, and call is initiated from the device to SIP URI, Webex cloud used to send all non webex URI Calls (e.g. MS teams or zoom or any B2B URI) to Expr...
Hello,
Can you provide some design and deployment information on reverse proxy for vpn-less finesse? Is there any Cisco product like expressway to enable reverse proxy?
Any plans to have vpn-less finesse lab in dCloud ?
Thanks.
Regards,
Onkar Mahaja...
Is it HA setup?I had issues related to CUIC after UCCX upgrade from 11.6.2 to 12.5.1Login into CUIC and see if there is any warning/error related to cluster setup. If yes, then check 'utils cuic cluster show' from CLI, If it's multicast, change it to...
My customer had similar requirement, in addition to Call Custom Variables report I am sending survey results over email as well. A simple solution is to advise agents to always use ‘Direct Transfer’ option in Finesse to transfer the caller to survey ...
Hi, Debugs shows the call was active only for 60 seconds and disconnected normally. Was that disconnected intentionally by called party? Call connected at : Date: Thu, 17 Jun 2021 12:28:55 GMTCall disconnected at: Date: Thu, 17 Jun 2021 12:29:55 GMT ...
