Internal Caller ID

[appleadayconsulting]

We have a system of 502g and 504g phones.  Most of the time when dialing an internal extension the wrong name shows on the receiving end.  I have looked high and low and cannot figure out what field to adjust to make this right.  We are with a new provider so all phones have been reset to default and there are no directories listed.

I can get to the GUI but have no idea what to look for.

Thanks in advance.

[Jonathan Schulenberg]

You didn’t specify what platform the phones are registered to, but this sort of thing is typically configured within the call control agent, not the phone itself.

[appleadayconsulting]

Phones are  with Nextiva.  I hope that is what you are asking.  My first foray into this technology.  When I called them they were useless.  So I reached out to this community.  I am open to any suggestions on what to tell them.  Outbound calls have the write caller ID. per our locations.  And a few internal phones display correctly.  I could not find any differences between a phone that worked and one that does not in the GUI

Thank you,