Need to confirm whether cisco support telepresence Cisco SX 20 devices

[sreeharika]

User reported one of the SX 20 device went into maintenance mode .As Initial troubleshooting we restart device multiple times ,rest from CUCM end and done factory reset still device not looks good. Showing Maintenance mode only. When i am trying to raise case with Cisco the serial number doesn't covered under your service. Please let me know we had a contract with SX20 devices .Give us suggestion on this.

[pieterh]

End-of-Sale and End-of-Life Announcement for the Cisco SX20 - Cisco

End of Service Contract Renewal Date: HW

The last date to extend or renew a service contract for the product.

January 24, 2024

NB! this community is about other Cisco customers helping each other, it is NOT official Cisco Support 
so we do not have any information if and what contract you have with Cisco