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Active call information on shared lines

sbuvat
Level 1
Level 1

‎05-06-2005 12:28 AM

Hi,

I just migrated to version 4.1(2) of CCM and I am now facing a problem with my users.

PAs use to be able to see who the manager was on call with. Since we upgraded, from version 3.3(3) this information does not display on the phone anymore during active call. The PA can see who is calling when the call is alerting, but not who is on the line or which DN the manager is connected to. We do not use IPMA, but just self configured shared lines.

Do you know a way do change this ?

Thanks

Olivier

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sbuvat
Level 1
Level 1

‎05-06-2005 06:54 AM

I find out.

I did not know that privacy was on by default.

I just had to turn it off to be able to see this informations again.

Thanks

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