10-22-2012 10:01 AM
Dear all,
I have some some issue couple of days ago. The telephony system of my client worked well and suddenly the cannot make external calls via E1. I checked the config and for me it seems to be ok. When I checked the SDL file, I can see the B channel out of service error message following by the
"MGCP PROTOCOL ERROR: <S1/SU1/DS1-0/29@ATD-CCM-GW.xx.xxxx.xxx> CRCX error code: 510". They have A CUCM 6.0 and Cisco 2821 as gateway with 12.4 (25f) advance IP service IOS.
I perform the following actions without success:
-From the CUCM in the advance service I forced the Bchannel to bring it in service,
- no mgcp/mgcp, -reboot the CUCM and the Gateway,
-reset the controller throug CUCM,... in vain.
They contacted telco and has confirm that everything seems to be ok. Find below the information that can help you to undestand better
#sh run brief
Building configuration...
Current configuration : 4859 bytes
version 12.4
service tcp-keepalives-in
service tcp-keepalives-out
service timestamps debug datetime msec
service timestamps log datetime msec localtime show-timezone
service password-encryption
service sequence-numbers
!
hostname ATD-CCM-GW
!
boot-start-marker
boot-end-marker
!
security authentication failure rate 3 log
security passwords min-length 6
logging buffered 51200 debugging
!
aaa new-model
!
!
aaa authentication login default local
aaa authentication login local_authen local
aaa authorization exec default local
aaa authorization exec local_author local
!
aaa session-id common
clock timezone A 1
network-clock-participate slot 1
network-clock-select 1 E1 1/1/0
!
!
ip cef
!
!
ip domain name xx.xxxx.xxx
ip host ATD-CCM1 10.10.10.100
ip auth-proxy max-nodata-conns 3
ip admission max-nodata-conns 3
!
isdn switch-type primary-net5
isdn logging
!
voice-card 0
dspfarm
dsp services dspfarm
!
voice-card 1
no dspfarm
!
!
no voice call carrier capacity active
voice rtp send-recv
!
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729br8 bytes 40
!
!
!
voice class h323 1
h225 timeout tcp establish 3
!
!
!
!
!
!
!
!
crypto pki trustpoint TP-self-signed-635937996
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-635937996
revocation-check none
rsakeypair TP-self-signed-635937996
!
!
crypto pki certificate chain TP-self-signed-635937996
certificate self-signed 01
!
application
service alternate Default
!
!
!
!
controller E1 1/1/0
framing NO-CRC4
pri-group timeslots 1-31 service mgcp
!
!
!
!
!
!
interface GigabitEthernet0/0
description to_CCM
ip address 10.10.10.254 255.255.255.0
duplex auto
speed auto
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
!
interface Serial1/1/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn overlap-receiving
isdn incoming-voice voice
isdn bind-l3 ccm-manager
isdn bchan-number-order ascending
isdn sending-complete
no cdp enable
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 10.10..253
!
!
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
!
logging trap debugging
!
!
!
control-plane
!
!
!
voice-port 1/0/0
timing hookflash-out 50
!
voice-port 1/0/1
signal groundStart
timing hookflash-out 50
!
voice-port 1/0/2
signal groundStart
timing hookflash-out 50
!
voice-port 1/0/3
signal groundStart
timing hookflash-out 50
!
voice-port 1/1/0:15
!
ccm-manager fallback-mgcp
ccm-manager mgcp
no ccm-manager fax protocol cisco
ccm-manager music-on-hold
ccm-manager config server ATD-CCM1
ccm-manager config
!
mgcp
mgcp call-agent 10.10.10.100 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp modem passthrough voip redundancy
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
mgcp default-package fxr-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax t38 inhibit
no mgcp explicit hookstate
mgcp rtp payload-type g726r16 static
mgcp bind control source-interface GigabitEthernet0/0
mgcp bind media source-interface GigabitEthernet0/0
!
mgcp profile default
!
!
!
dial-peer voice 999101 pots
service mgcpapp
port 1/0/1
forward-digits all
!
dial-peer voice 999102 pots
service mgcpapp
port 1/0/2
forward-digits all
!
dial-peer voice 999103 pots
service mgcpapp
port 1/0/3
forward-digits all
!
dial-peer voice 1 pots
service mgcpapp
incoming called-number .
direct-inward-dial
port 1/1/0:15
forward-digits all
!
dial-peer voice 999100 pots
service mgcpapp
port 1/0/0
!
gateway
timer receive-rtp 1200
....
scheduler allocate 20000 1000
ntp clock-period 17180351
ntp update-calendar
ntp server 10.10.10.9 source GigabitEthernet0/0
end
------------------------------------------------------------
#sh controller e1
E1 1/1/0 is up.
Applique type is Channelized E1 - balanced
No alarms detected.
alarm-trigger is not set
Version info Firmware: 20090113, FPGA: 20, spm_count = 0
Framing is NO-CRC4, Line Code is HDB3, Clock Source is Line.
Current port master clock:recovered from backplane
Data in current interval (225 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 3 15 minute intervals):
0 Line Code Violations, 0 Path Code Violations,
0 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins,
0 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
#sh ccm-manager
MGCP Domain Name: ATD-CCM-GW.xx.xxxx.xxx
Priority Status Host
============================================================
Primary Registered 10.10.10.100
First Backup None
Second Backup None
Current active Call Manager: 10.10.10.100
Backhaul/Redundant link port: 2428
Failover Interval: 30 seconds
Keepalive Interval: 15 seconds
Last keepalive sent: 15:31:24 UTC Oct 19 2012 (elapsed time: 00:00:09)
Last MGCP traffic time: 15:31:24 UTC Oct 19 2012 (elapsed time: 00:00:09)
Last failover time: None
Last switchback time: None
Switchback mode: Graceful
MGCP Fallback mode: Enabled/OFF
Last MGCP Fallback start time: None
Last MGCP Fallback end time: None
MGCP Download Tones: Disabled
TFTP retry count to shut Ports: 2
Backhaul Link info:
Link Protocol: TCP
Remote Port Number: 2428
Remote IP Address: 10.10.10.100
Current Link State: OPEN
Statistics:
Packets recvd: 11
Recv failures: 0
Packets xmitted: 18
Xmit failures: 0
PRI Ports being backhauled:
Slot 1, VIC 1, port 0
Configuration Auto-Download Information
=======================================
Current version-id: 1350042385-8bfc9ed0-f85e-4435-8baf-3ad1ceefb55c
Last config-downloaded:00:00:00
Current state: Waiting for commands
Configuration Download statistics:
Download Attempted : 1
Download Successful : 1
Download Failed : 0
TFTP Download Failed : 0
Configuration Attempted : 1
Configuration Successful : 1
Configuration Failed(Parsing): 0
Configuration Failed(config) : 0
Last config download command: New Registration
Configuration Error History:
controller E1 1/1/0
no pri-group timeslots 1-31
FAX mode: disable
#debug isdn q931
#debug mgcp packet
009112: Oct 20 12:48:50.374: MGCP Packet received from 10.10.10.100:2427--->
CRCX 2359 S1/SU1/DS1-0/31@ATD-CCM-GW.xx.xxxx.xxx MGCP 0.1
C: D000000001fbf9aa000000F500000001
X: 1f
L: p:20, a:PCMU, s:off, t:00
M: recvonly
R: D/[0-9ABCD*#]
Q: process,loop
<---
009113: Oct 20 12:48:50.382: MGCP Packet sent to 10.10.10.100:2427--->
200 2359 OK
I: 8
v=0
c=IN IP4 10.10.10.254
m=audio 18274 RTP/AVP 0 100
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
<---
009114: Oct 20 12:48:50.386: ISDN Se1/1/0:15 Q931d: srl_send_l3_pak:
source_id = CCM MANAGER 0x0003, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
priv_len = 4 int_id = 0x4636A628 datasize = 64
009115: Oct 20 12:48:50.386: ISDN Se1/1/0:15 Q931d: data =
009116: Oct 20 12:48:50.386: 4636A628000000030240043800010000
009117: Oct 20 12:48:50.386: 0802000105A104038090A31803A9839F
009118: Oct 20 12:48:50.386: 280B526F6C616E64202D2049546C0601
009119: Oct 20 12:48:50.386: 81313232307009803636393332313933
009120: Oct 20 12:48:50.386:
009121: Oct 20 12:48:50.434: MGCP Packet received from 10.10.10.100:2427--->
MDCX 2360 S1/SU1/DS1-0/31@ATD-CCM-GW.xx.xxxx.xxx MGCP 0.1
C: D000000001fbf9aa000000F500000001
I: 8
X: 1f
L: p:20, a:PCMU, s:off, t:b8, fxr/fx:t38
M: recvonly
R: D/[0-9ABCD*#]
Q: process,loop
<---
009122: Oct 20 12:48:50.438: MGCP Packet sent to 10.10.10.100:2427--->
510 2360 fx: setting cannot be supported
<---
009123: Oct 20 12:48:50.438: ISDN Se1/1/0:15 Q931d: srl_send_l3_pak:
source_id = CCM MANAGER 0x0003, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
priv_len = 4 int_id = 0x4636A628 datasize = 25
009124: Oct 20 12:48:50.438: ISDN Se1/1/0:15 Q931d: data =
009125: Oct 20 12:48:50.438: 4636A628000000030240043800010000
009126: Oct 20 12:48:50.438: 0802000145080280AF
009127: Oct 20 12:48:50.462: MGCP Packet received from 10.10.10.100:2427--->
DLCX 2361 S1/SU1/DS1-0/31@ATD-CCM-GW.xx.xxxx.xxx MGCP 0.1
C: D000000001fbf9aa000000F500000001
I: 8
X: 1f
S:
<---
ATD-CCM-GW#
009128: Oct 20 12:48:50.478: MGCP Packet sent to 10.10.10.100:2427--->
250 2361 OK
P: PS=0, OS=0, PR=0, OR=0, PL=0, JI=0, LA=0
<---
009129: Oct 20 12:48:50.478: ISDN Se1/1/0:15 Q931d: srl_send_l3_pak:
source_id = CCM MANAGER 0x0003, dest_id = Q.921 0x0000, prim = DL_DATA_REQ 0x0240
priv_len = 4 int_id = 0x4636A628 datasize = 21
009130: Oct 20 12:48:50.478: ISDN Se1/1/0:15 Q931d: data =
009131: Oct 20 12:48:50.478: 4636A628000000030240043800010000
009132: Oct 20 12:48:50.478: 080200015A
ATD-CCM-GW#
009133: Oct 20 12:49:03.002: MGCP Packet received from 10.10.10.100:2427--->
CRCX 2362 S1/SU1/DS1-0/30@ATD-CCM-GW.xx.xxxx.xxx MGCP 0.1
C: D000000001fbf9ac000000F500000002
X: 1e
L: p:20, a:PCMU, s:off, t:b8, fxr/fx:t38
M: recvonly
R: D/[0-9ABCD*#]
Q: process,loop
<---
#sh mgcp statistics
UDP pkts rx 270, tx 270
Unrecognized rx pkts 0, MGCP message parsing errors 0
Duplicate MGCP ack tx 0, Invalid versions count 0
CreateConn rx 10, successful 1, failed 9
DeleteConn rx 1, successful 1, failed 0
ModifyConn rx 1, successful 0, failed 1
DeleteConn tx 0, successful 0, failed 0
NotifyRequest rx 0, successful 0, failed 0
AuditConnection rx 0, successful 0, failed 0
AuditEndpoint rx 61, successful 61, failed 0
RestartInProgress tx 4, successful 4, failed 0
Notify tx 193, successful 193, failed 0
ACK tx 63, NACK tx 10
ACK rx 197, NACK rx 0
IP address based Call Agents statistics:
IP address 10.10.10.100, Total msg rx 270,
successful 260, failed 10
System resource check is DISABLED. No available statistic
DS0 Resource Statistics
-----------------------
Utilization: 0.00 percent
Total channels: 34
Addressable channels: 34
Inuse channels: 0
Disabled channels: 0
Free channels: 34
sh controller e1
#sh network-clocks
Network Clock Configuration
---------------------------
Priority Clock Source Clock State Clock Type
1 E1 1/1/0 GOOD E1
10 Backplane GOOD PLL
Current Primary Clock Source
---------------------------
Priority Clock Source Clock State Clock Type
1 E1 1/1/0 GOOD E1
Thanks for your help
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