Called Party Busy Call Issue!!!!

[Charlie Mayes]

I have a user who is trying to receive inbound calls from the PSTN but whenever you dial his external number you will get a immediate busy signal. If he is called internally there is no issue at all. I have checked the Call Manager and did not notice anything weird in it. I have also reloaded his phone from the defaults and allowed call manager to restore the software and configs. What should I do now? I am not a voice expert.

[Brandon Buffin · Accepted solution]

How does the call get to the user's phone. Translation pattern? Digit stripping at the gateway? An auto attendant? What type of gateway? Callmanager version?

Brandon

[Charlie Mayes]

Thanks bbuffin. I found that this issue was a carrier side issue. They disconnected the phone line. Imagine That.

[karthiksp · Accepted solution]

1. Make sure that your dialing pattern is correct.

2. Enable the debug commands on the gateway to ensure that the call is hitting the gateway. (Debug isdn q931)

[Charlie Mayes]

Thanks Karthiksp. I found that this issue was a carrier side issue. They disconnected the phone line. Imagine That.