MOH help

[ANDREWBURTON]

I'm trying to setup music on our MOH server, but keep running into problems. Sometimes the music will play, sometimes it won't, and right now I can't even get the SampleAudio file to play. I'm using UCM 4.2, and I have my wav files setup in the right directories in one of the proper formats...which I know from the "works sometime" part. Our campus isn't that large, so I'm only using the unicast feature.

Can someone point me to a step-by-step procedure for setting up the MOH? Thanks.

[Rob Huffman]

Hi Andrew,

Here is a related doc;

Music On Hold Configuration Checklist

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmfeat/fsmoh.html#wp1027611

Have a look at the Device Pools that working vs non-working MOH phones are registered to. This may give you hint for the varying configs.

Hope this helps!

Rob